These are the terms and conditions governing all bookings with Out of School Scotland Limited (hereinafter ‘OSCARS’).
A deposit of £40 per child is required at time of booking. Your final balance is due by 1 March for Easter bookings and by 1 June for summer bookings. If your booking is made after these dates immediate full payment is required.
If payment is not received by the due date OSCARS reserve the right to cancel your booking and to apply the appropriate cancellation charges.
Any alteration to or cancellation of your booking must be made in writing to OSCARS head office or by email to firstname.lastname@example.org.
On receipt of your final balance, OSCARS admin team will issue your booking confirmation which enables your child to attend the holiday club. This must be presented at camp on your child’s arrival, along with a completed medical form and signature form.
Cancellations before your reservation start date are subject to the following charges:
Over 42 days before start date – Deposit only
42-29 days before start date – 50% of total cost
28-15 days before start date – 75% of total cost
Within 14 days before start date – 100% of total cost.
If travelling from abroad OSCARS highly recommends you take out adequate travel insurance to cover any eventualities which may effect your booking.
Payment may be made by the following methods:
Please instruct one-off or standing order payments via your internet banking platform to the following account:
Name: Out of School Scotland Limited
Sort code: 40-18-22
Account Number: 01833553
Please ensure you quote your OSCARS account reference on any payment by this method.
Please contact your voucher provider and quote the OSCARS service registration number. This is allocated by the Care Inspectorate and can be found on the OSCARS website page for the club your child is attending. Please ensure your voucher provider quotes your OSCARS account number on any payment.
We are pleased to accept card payments over the phone. OSCARS’ administration team must be advised of any changes to your debit/credit card.
Please make cheques payable to ‘Out of School Scotland Ltd’ and write your OSCARS account reference code on the back.
Please use any payment method other than cash. If you are unable to pay by another means, our staff will accept payment by cash and will issue a receipt for this. Please ensure you keep your receipt safely.
OSCARS reserve the right to suspend or cancel attendance and to charge the appropriate cancellation fee if payment is not received by the due date. If necessary, OSCARS will take legal action to recover a debt and will pass on all fees incurred to the client, together with a £50 recovery fee.
Invoice or payment queries
These should be directed to OSCARS administration team at head office email@example.com or call 0131 557 7500.
All prices quoted are inclusive of activities and snack. Families with more than one child attending will receive a 5% discount. Prices are set in advance and OSCARS will make every effort to ensure that the price quoted for any of our services is honoured. However, OSCARS reserve the right to alter any price as required where additional unforeseen costs arise beyond the control of OSCARS.
Amendments or cancellation
Arrangements and programmes published on the website or through other media are given in good faith. However, these may be subject to change for reasons of safety, unsuitable weather conditions or other factors which may arise beyond the control of OSCARS.
In the highly unlikely event that OSCARS has to cancel a programme, the parent or guardian will be given the option of transferring to another site or to another week, or receiving a full refund for any undelivered services. When all monies are refunded, OSCARS’ liability shall cease. OSCARS reserve the right to combine or otherwise amend published aged groups.
OSCARS reserve the right to increase or decrease the attendance capacity stated. Any increase in attendance levels will not exceed the maximum capacity of the service under the Care Inspectorate registration.
On booking with OSCARS, the parent or guardian accepts that their child may participate in offsite activities. The parent or guardian also gives consent to pictures and video of their child participating in activities being used by OSCARS in future marketing material, unless the parent or guardian expressly withholds such consent.
The personal information requested on our booking form, medical form and signature form is required to enable OSCARS to deliver its services. This information will not be passed on to any third party without your express permission. It is the parent or guardian’s responsibility to update OSCARS with any changes in personal information including home address, emergency contact telephone numbers and medical information.
OSCARS do not accept any liability for personal injury or the death of any participant unless caused by the proven negligence of OSCARS or its employees. OSCARS do not accept any liability for the loss or damage of any property belonging to participants.
OSCARS accept no responsibility for losses or additional expenses in the event of cancellation or change due to strikes, school closure, disasters, war or the threat of war, acts of terrorism, weather, illness or any event outside the control of the company.
Concerns and complaints
Should you have any concerns regarding your child’s time at OSCARS, please in the first instance discuss with the Play Leader at the service your child attends. If you are not satisfied with the action taken, please contact the Operations Manager at OSCARS Head Office.
Any complaint regarding any aspect of OSCARS services must be made in writing no later than 72 hours after the incident giving rise to the complaint. OSCARS will investigate your concerns and will respond within ten working days. A copy of the complaints procedure can be obtained from the Play Leader.
OSCARS reserve the right to refuse or exclude any individual, at any time prior to or during the delivery of childcare services if, in the opinion of OSCARS, that individual is incompatible with the general wellbeing and safe running of the services.
In this instance, no refund will be given and any costs incurred, including any damage, will be passed onto the individual’s parent or guardian. Parents/guardians will be responsible for the collection of the individual or for all transport costs in connection with that individual returning to their home address.
All information provided by OSCARS through the website or other media is the responsibility of OSCARS and is published in good faith. It is not issued on behalf of any schools or other organisation providing a venue for OSCARS services. Reproduction of any part of this information is prohibited without the express permission of OSCARS.